Refund policy

# Refund & Returns Policy — Lock Load

We want your Lock & Load gear doing its job for years. If something's not right, here's how we make it right.

**Change of mind returns**
- You can return any unused, undamaged strap in its original packaging within 30 days of delivery for a full refund.
- Contact us at [your email] with your order number before sending anything back — we'll reply with return instructions.
- Return shipping for change-of-mind returns is paid by the buyer, unless the item arrived faulty or incorrect, in which case we cover it.

**Faulty or damaged items**
- Our straps are tested to AS/NZS 4380. If a strap fails under normal use, or arrives damaged, contact us with photos of the item and we'll replace it or refund you in full, including delivery costs.
- We replace items where possible; refunds are issued to your original payment method.

**Order issues**
- Wrong item or wrong quantity received? Tell us within 7 days of delivery and we'll fix it at our cost.
- Orders can be cancelled and fully refunded any time before they ship.

**Non-returnable items**
- Straps that show signs of misuse, overloading beyond the stated working load limit (750kg), or wear from improper use can't be returned for refund.

**Australian Consumer Law**
Nothing in this policy limits your rights under Australian Consumer Law. Our goods come with guarantees that cannot be excluded.

Contact: lockload@enquiries.com | 0494180294
Lock Load, 44 867 511 983